We've got your back covered!
So, you’re one of the proud Lavunett frames wearers? Congrats! Let’s keep this good thing going.
We provide a twelve (12) month warranty on all our products. If you have a problem with your product, please contact firstname.lastname@example.org, our team will be more than happy to help you find a solution.
We understand that every case is unique, but we do have a general approach to dealing with glasses damaged during the 12 month warranty period:
If a product is defective, we will replace it for free. If the same item isn’t available anymore, we’ll exchange it for something similar, or give you a refund.
We do have some exceptions to the rule.
We can’t replace them if the following applies to your glasses:
They were damaged deliberately or through neglect
They have been used improperly or carelessly
They have normal wear and tear
They have been damaged by cleaning without following our care guide
If your frames are damaged beyond repair outside of the twelve-month warranty period, we’re sorry, but we can’t replace them. Maybe it’s time for a new look?